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Doktor Spinn

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Do you know how to grow your business and brand online?

If you want to learn all the insider PR secrets on how to:

> get online influencers to share your message
> attract and convert online engagement
> create your first 1,000 true fans

… then just enter your email address and click “Subscribe”.

How To Deal With Internet Trolls

Filed in project(s): Community Manager
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I often help companies and organizations to deal with internet trolls. Either directly or by setting up new internal processes for dealing with them.

It’s sometimes challenging to accept that it takes time to repair an online culture gone wrong.

In some not-so-rare-cases, the “trolls” aren’t actually trolls, but rather normal and valuable customers who are right to be angry. Such cases calls for issues management, crisis management and crisis communication — depending on the specific situation.

Still, sometimes you have to deal with internet trolls going wild. It’s sad, but it’s a hob that needs to be done.

But don’t despair. There’s a lot of great tactics to resort to — and I’ve listed them here in no particular order:

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4 comments
Iceberg Pages

When most people think about their websites, they think about what’s on their front page and the pages you can reach from the navigation menu.

And those pages are important. You do want a clean and easy-to-navigate menu — and your most popular pages easily accessible.

But imagine if there was a whole new universe of content underneath it all …

What would that be like?

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storytelling in corporate blog posts

It’s quite difficult to become an accomplished storyteller. I would know, having spent most my life dreaming of becoming a novelist. There’s just all of these factors coming into play when you’re trying to tell stories that captivates and entertains an audience.

And being able to do this in a corporate context? Well, you can of course take the scenic route and actually learn how to write long- and short stories. But for corporate flacks like you and me, shouldn’t there be an easier way than becoming an accomplished fiction writer?

Here’s what I’ve discovered:

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Point To The Button, People

Filed in project(s): Convert Like A Pro | Critical Mass Builder
pointer

This is going to be a short post, so pay close attention dear readers.

I’m going to reveal a favourite trick known to most conversion specialists, but not to the average digital marketer. It’s fun — and a little bit weird, too.

We all debate (well, some of us) colours of buttons for maximum conversions. But there are more to getting that oh-so-important click than that …

Here goes:

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next

By know, most are getting used to the idea of including CTAs (call-to-actions) in their online messages. A call-to-action is basically where you tell people what to do next.

Let’s just contemplate this for a while … what to do next?

Having struggled with creating great content, publish it in a timely manner while being social with your community. If you forget about the next part, you’re of course excused. It’s pretty easy to forget about it.

However, I would argue that this next is the most important aspect of them all.

Here’s why:

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How To Create A Social Media Strategy Step By Step

Filed in project(s): Digital Professional | Ecosystem Builder
social media strategies workbook

One of the most common questions I get is, how do you create a social media strategy?

Well, now that’s not really true …

The actual question is, do you have a social media strategy document template that you could send over?

Unfortunately, I don’t.

And that’s because it simply doesn’t work that way. Developing a strategy is at best a linear step-by-step process.

And if it doesn’t align with how you plan and execute, which needs to be taken into consideration in the process, it won’t be much worth to anyone.

But I wanted to take a stab at it anyway.

Here’s how:

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Sometimes you fail.

Like I did in my last post, Other People’s Audiences (OPA): The Secret Behind Growing Your Community Really Fast.

What happened: I read a great post over at Copyblogger and I got excited and decided to share my thinking around it. However, as some readers pointed out both in the comments and on Twitter, the post didn’t provide any clear instructions on how EXACTLY to get in front of OPA.

My bad.

But rather than making excuses, I want to follow up on the feedback with SOLID tips and tricks in this post.

Here goes:

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2 comments